Questions we hear most

From 15:00. Early check-in is an extra, confirmed the day before if the apartment is ready.

A lockbox at the yellow gate. The code is sent the morning of arrival. After 21:00, WhatsApp the host number.

Pay at the property, by bank transfer, or by card at checkout. Bank transfers should use your reservation number as the reference.

A refundable security hold of R1,500 on longer stays, or a card pre-authorisation. See the security deposit policy.

Day visitors are fine. Overnight visitors must be on the booking and within the apartment’s guest limit.

Yes. Cots are free for children under two. The Studio loft ladder is not ideal for toddlers.

Not as a rule — write to us. We consider calm dogs in the Family Residence only, with an extra clean.

Free cancellation up to 48 hours before check-in, unless a package says otherwise. After that, the first night is kept.

Both are extras at checkout, subject to the diary. We confirm the afternoon before.

No. The kitchen is yours. A breakfast basket can be added per guest.